**Guest Refund Policy**
At OwlBookings, we strive to ensure a seamless and delightful experience for all our guests. We understand that unforeseen circumstances may arise, leading to the need for cancellations and refunds. To maintain fairness and transparency, we have developed the following Guest Refund Policy:
1. **Cancellation Policy:**
- Guests can cancel their booking through the OwlBookings platform in accordance with the cancellation terms specified by the host.
- Cancellation terms may vary depending on the property and are clearly outlined on the booking page.
- Guests are encouraged to review the cancellation policy of the property before making a reservation.
2. **Refund Eligibility:**
- Refund eligibility is determined based on the cancellation policy selected by the host at the time of booking.
- Guests may be eligible for a full or partial refund, depending on the timing of the cancellation and the host's policy.
- Refunds are processed according to the original payment method used for the booking.
3. **Host Responsibility:**
- Hosts are responsible for setting and communicating their cancellation policy clearly to guests.
- Any disputes regarding refunds will be addressed between the guest and the host directly.
- OwlBookings will facilitate communication between the guest and the host to resolve any issues amicably.
4. **Extenuating Circumstances:**
- In cases of extenuating circumstances such as natural disasters, medical emergencies, or travel restrictions imposed by authorities, special consideration may be given.
- Guests affected by extenuating circumstances are encouraged to contact OwlBookings support for assistance.
5. **Processing Time:**
- Refunds will be processed promptly upon confirmation of cancellation and eligibility.
- The time taken for the refunded amount to reflect in the guest's account may vary depending on the payment method and financial institution.
6. **No-Show Policy:**
- Guests who fail to arrive without prior cancellation (no-show) may not be eligible for a refund, as per the host's discretion.
- Guests are encouraged to inform the host in advance if they are unable to fulfill their reservation.
7. **Changes to Reservation:**
- Guests may request changes to their reservation dates subject to availability and approval by the host.
- Changes made to the reservation may affect refund eligibility as per the host's policy.
By making a reservation through OwlBookings, guests acknowledge and agree to abide by the terms of this Guest Refund Policy. OwlBookings reserves the right to modify this policy at any time without prior notice.
For any questions or assistance regarding cancellations and refunds, guests can contact OwlBookings support through the platform.
Last Updated: 1/4/24